'Karen' the AI agent clears a 15-caller queue after a tune-up text blast

Bill Joplin's in Dallas–Fort Worth texted ~400 customers about A/C maintenance and the phones flooded. Callers can press 1 for their AI agent 'Karen', which books and reschedules maintenance calls and hands off to a CSR when needed. Over 90% of her calls end in a booked job, 72% with no human involved.

Tools named

ServiceTitan AI Virtual Agent

Cost / effort

About 20 minutes to set up, per the owner

Source

servicetitan.com

Date

Apr 20, 2026

Figures are as reported by the source. Read the original before relying on them.