HVAC shop skips seasonal hiring by letting an AI agent take overflow calls

After 1,300+ calls in about three months, Bill Joplin's estimates its AI agent brought in over $74,000 in extra booked revenue. It also cut roughly $23,000 in operating costs by avoiding extra seasonal hires. Average call time is about three minutes, similar to their human CSRs.

Tools named

ServiceTitan AI Agent

Cost / effort

Not stated in source

Source

servicetitan.com

Date

Jun 9, 2026

Figures are as reported by the source. Read the original before relying on them.