AI voice agent replaces a $1,800/month answering service

A 15-tech Tampa-area HVAC company (name changed in the case study) swapped a slow answering service for an AI voice agent trained on its services, prices, zip codes and emergency rules. Calls book straight onto the ServiceTitan dispatch board. Reported: answer rate from 70% to 100% and after-hours bookings up 34%.

Tools named

TightSlice voice agent, ServiceTitan

Cost / effort

$1,200/mo vs. $1,800/mo answering service (vendor-reported)

Source

tightslice.com

Date

Oct 18, 2025

Figures are as reported by the source. Read the original before relying on them.