Nine call centers become one with AI handling overflow and after-hours

Granite Comfort, a group of home-service brands, consolidated nine contact centers into one and dropped its after-hours vendors. Its pilot brand grew revenue 20% year over year.

Tools named

Avoca AI

Cost / effort

Not stated in source

Source

avoca.ai

Date

Undated source

Figures are as reported by the source. Read the original before relying on them.