Pest company uses AI call routing to slash abandoned calls

Moxie Pest Control moved to an AI-powered contact center that sends each call to the right agent. Abandoned calls fell from about 30% to under 10%, and they handle more calls with fewer agents.

Tools named

NiCE CXone

Cost / effort

Not stated in source

Source

nice.com

Date

Apr 25, 2025

Figures are as reported by the source. Read the original before relying on them.